Privacy Policy
This policy explains how information submitted through the website may be used to respond to product, service, calibration, and application questions. The website is designed for B2B inquiries, so the details you provide may include your name, company, email address, product interest, measurement context, and regulatory or documentation needs.
Form submissions may include contact details, company information, instrument families of interest, method notes, approval region, and messages you choose to provide. Standard technical data such as browser type, pages visited, and approximate interaction time may be used to maintain website performance.
Sartorius uses inquiry information to answer questions, route requests to appropriate specialists, prepare product or service guidance, and improve the clarity of website content. If your request involves calibration, qualification, or regulated documentation, the response may ask for additional details needed to provide a useful answer.
Information may be shared with personnel or partners who help respond to your inquiry. Sartorius does not require sensitive personal information in website forms. Business inquiry records may be retained as long as needed to manage the relationship, comply with legal obligations, and improve support quality.
You may request correction or deletion of contact information by using the contact page. Some records may need to be retained where commercial, legal, or compliance obligations apply. Avoid submitting confidential method data through the public form unless a proper agreement is already in place.
Because instrument inquiries often involve regulated workflows, the form may ask for technical context rather than personal detail. You should provide only the information needed to understand the requirement, such as measurement range, sample type, approval region, service timing, or product family. Do not include patient data, employee records, proprietary formulas, unpublished research, or other sensitive content unless a separate written arrangement authorizes that exchange.
Sartorius uses reasonable administrative and technical practices to protect inquiry information, but no public website can guarantee absolute security. This policy may be updated when contact workflows, support processes, or legal requirements change. The current page should be reviewed when submitting a new inquiry.