Application desk
Laboratory, weighing, pipetting, sensor, and calibration questions for teams preparing a shortlist.
[email protected]Contact Sartorius
Use this page when a purchase decision needs more than a price check. The best request includes the method, sample type, target tolerance, service expectation, and whether GMP, ISO 17025, CLIA/CAP, IVDR, or another framework shapes the record.
Laboratory, weighing, pipetting, sensor, and calibration questions for teams preparing a shortlist.
[email protected]For urgent specification checks, include the instrument family and the decision deadline in the first note.
+1 800 555 0194Monday to Friday, 8:30-17:30. Global project reviews can be coordinated by region when records cross sites.
Response target: next business dayA clear inquiry reduces the back-and-forth that often happens after a catalog request. If you know the balance readability, pipette volume range, chromatography workflow, sensor output, or load measurement tolerance, include it now. If you do not know those details, describe the result you must approve and the person who will review it. Sartorius can then guide the conversation from the requirement back to the product family, accessory set, calibration record, and service plan.
For multi-site projects, mention whether the same method must be repeated across laboratories, whether operators need training material, and whether certificates must reference a specific uncertainty format. Those details help separate a simple quote request from a specification review. They also help the response cover accessories, consumables, service timing, and documentation before the first instrument is shipped.
Two-column quote form
Good guidance depends on context. Mention the measurement range, sample matrix, expected throughput, cleaning restrictions, approval geography, and any current product you are replacing. Attachments are not handled in this lightweight form, so describe documents by name when a certificate, SOP, or method note matters.